Frequently Asked Questions

How can I contact Pet Tech Pal?

You can email us at support@pettechpal.shop, where our pet-loving team will be happy to assist with any questions about your Smart Camera Feeder Dual Bowl or other products!

Do you ship worldwide?

Yes, we ship worldwide to bring smart pet care solutions to pet owners everywhere!

Where do you ship from?

We ship from our warehouse in California, USA, ensuring fast and reliable delivery.

Can I change or cancel my order?

We process orders quickly to get your pet feeder to you ASAP! Please request any changes or cancellations within 12 hours of placing your order by emailing support@pettechpal.shop. Requests after this time cannot be accommodated, but you can return your order for a full refund once received.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex) as well as Shop Pay and PayPal for a seamless checkout experience.

When will my order be processed?

Orders are processed from our California warehouse Monday through Friday. Please allow 1-3 business days for processing, with shipping the next business day after processing. During holidays or sales, processing may take a bit longer, so we appreciate your patience!

How long will it take to receive my order?

With high demand for our smart pet feeders, orders typically arrive within 1-3 weeks, depending on your location. We offer free shipping on orders over $100 to make it easier for you!

What if I don’t receive my order?

If your order doesn’t arrive within 30 days after shipping, you’re eligible for a full refund. Just reach out to us at support@pettechpal.shop, and we’ll take care of it.

Will I be charged customs and taxes?

Our prices are listed in US Dollars and do not include taxes or duties. You may be responsible for import taxes, duties, or customs fees, which vary by country and are determined by your local customs office. These charges are your responsibility, and we’re not liable for delays caused by customs. For more details, please contact your local customs office.

How do I return an item?

We want you and your pets to love our products! To return an item, please contact us at support@pettechpal.shop within 30 days of receipt for return instructions.

What if the item I received is defective, incorrect, or damaged?

We’re sorry if something’s not right! Please email us at support@pettechpal.shop with your order number, photos of the item, and any relevant details. We’ll resolve your issue as quickly as possible to get your pet feeder working perfectly.

When will I receive my refund?

Refunds are credited to your original payment method within 7-10 business days after we receive your returned item or approve your cancellation. If you paid by credit or debit card, contact your bank if the refund hasn’t posted yet—it may take a little time to appear in your account.